KYC & AML Policy
Before any Kestrel Spartix account can receive deposits or process withdrawal requests, it must complete verification. This document outlines the verification requirements, which documents we will accept, typical timeframes and your obligations.
- Identity checks on every account
- Documents handled confidentially
- Ongoing transaction monitoring
On this page
- What KYC means
- What AML means
- Why verification is required
- Accepted documents
- Verification steps
- How long it takes
- Why a check can fail
- Ongoing monitoring
- Your obligations
- Questions
What "Know Your Customer" means
Know Your Customer (KYC) is the standard process by which a financial service confirms that a client is a real, identifiable person, and that the information provided at registration is accurate.
In practice, KYC at Kestrel Spartix means we collect and confirm a small set of basic facts about you: your full legal name, your date of birth, your country of residence, your contact details and the payment method you intend to use. We compare the details you typed into the sign-up form with the details shown on the documents you upload.
What we do not do
We do not ask for your online banking password, your full card PIN, or remote access to your device. No member of our team will ever request those. Any message that does is not from us and should be reported through the abuse form.
What "anti-money laundering" means
Anti-money laundering (AML) is the set of internal controls a financial service uses to prevent its platform from being used to move the proceeds of crime, to finance illegal activity, or to disguise the true origin of funds.
Anti-money laundering procedures extend beyond an initial identity verification. They encompass account risk assessment, sanctions list checking, politically-exposed-person identification, monitoring of unusual deposit sources, documentation retention, internal reporting of concerning transactions and, where applicable regulations mandate it, disclosure to the relevant regulator.
Where AML rules and a client instruction conflict, the AML rules take priority. That can mean a delayed transaction, a request for additional documents, or a restricted account until the matter is resolved.
Why verification is required
- 01
Legal obligation
Platforms that custody or move customer funds are typically obligated to establish the identity of their customers prior to service delivery. This requirement is mandatory and applies uniformly to all accounts without exclusion.
- 02
Protecting your money
Account verification establishes a connection between the account and a single verified user. This substantially reduces the risk of unauthorized access, and ensures funds withdrawn go only to a payment method previously confirmed as yours.
- 03
Keeping the platform clean
Screening prevents sanctioned entities and opaque corporate structures from accessing the platform, thereby safeguarding all other users.
- 04
Faster payouts later
An account verified up front does not have to stop for checks at withdrawal time, which is when delays are least welcome.
Which documents are accepted
We ask for up to three categories of document. Files should be colour images or PDFs, fully in frame, unedited, with all four corners and all text legible.
1. Identity document
A government-issued document that shows your photograph, full name, date of birth, document number and expiry date. Commonly accepted types are a passport, a national identity card, or a driving licence where it is issued as a photographic identity document. The document must be valid and not expired.
2. Proof of address
A recent document, usually issued within the last few months, showing your name and your residential address as it appears on your account. Typical examples are a utility statement, a bank or card statement, a local tax or municipal notice, or an official letter from a public authority. Post-office boxes and addresses belonging to someone else are not accepted.
3. Proof of payment method
Confirmation that you own the payment source. For a credit or debit card, this normally means a photo showing your name, the initial six and terminal four digits and the expiration date, with all other digits and the CVV obscured. For a bank transfer, this means a bank statement or account confirmation in your name that includes the account number or IBAN. For a digital payment service, a screenshot of your account details showing your name and account identifier.
Formats and file size
Maximum file sizes, permitted formats and any supplementary documentation needed are specified in your account's verification section. Non-account language documents may require certified translation; the compliance department will notify you if required.
The verification steps
- 01
Register
Create the account with your real legal name, date of birth, country of residence, email and phone number. Details that do not match your documents are the most common cause of delay.
- 02
Confirm contact details
Confirm your email address and, where requested, your phone number. This proves the contact channels belong to you.
- 03
Upload your identity document
Upload the identification pages containing your photo and personal information. Certain verifications may include a brief identity confirmation or photo verification to validate the document belongs to you.
- 04
Upload proof of address
Upload a recent qualifying document in your name at the address on file.
- 05
Confirm the payment method
Demonstrate ownership of the payment method for deposits and withdrawal destinations.
- 06
Screening and review
Our compliance department evaluates the documents, performs mandatory sanctions and risk review, then either activates the account or requests modifications.
- 07
Confirmation
You receive a notification once the account status changes. The current status is always visible in the verification area of your account.
How long a check takes
Most complete submissions are reviewed within a few hours to a couple of business days. Files that need a second look, a translation or an additional document can take longer.
Approval timeframes depend on submission volume, upload clarity and whether expanded screening is necessary. The estimated review window for your specific account and each document's current stage appear in your account dashboard - this timeline supersedes any other estimate.
- Unaltered, detailed, legible submissions receive the quickest review.
- Requests submitted outside business hours are queued for the next working day.
- Enhanced review, where required, adds time and is communicated to you.
Why a check can be rejected
Document rejection typically reflects a file issue, not a conclusion about your character. Most rejections are resolved by resubmitting, with approval granted on the subsequent review.
| Reason | How to fix it |
|---|---|
| Image blurred, cropped or glare-covered | Re-shoot in daylight, flat on a dark surface, all four corners visible. |
| Document expired | Upload a currently valid document. |
| Name or date of birth does not match the account | Correct the account details, or explain a legal name change with supporting proof. |
| Proof of address too old or not in your name | Provide a recent qualifying document issued to you at your registered address. |
| Payment method belongs to a third party | Use an instrument in your own name - third-party funding is not accepted. |
| Edited, masked, or screengrab image | Provide a pristine original photo or PDF file. |
| Residence in an excluded jurisdiction | Account activation is blocked; review our regulatory page for further details. |
Should the decision be unclear, reach out to our support team for clarification. We will provide explanation to the extent local law allows.
Ongoing transaction monitoring
Verification remains active throughout the account lifecycle. Ongoing evaluation of accounts and activity continues for the entire duration of the business relationship.
What is monitored
Funding and withdrawal patterns, changes of payment instrument, changes of country or contact details, activity that does not match the profile you gave at sign-up, and any activity flagged by our screening tools.
What can happen as a result
- A request for refreshed documents or an explanation of the source of funds.
- A temporary hold on a specific transaction while it is reviewed.
- Adjustment of the limits published in your account.
- Suspension or termination mandated by applicable law.
Records
Identification data and transaction records are retained for the period required by applicable law after the relationship ends, and are handled in line with our Privacy Policy. In certain circumstances the law prevents us from telling a client that a report has been made.
Your obligations
- Supply correct, recent and full details, and maintain their accuracy.
- Use only your own funds and your own payment instruments - never someone else's.
- Keep one account only, and keep your credentials private.
- Respond to document requests within the timeframe stated in the request.
- Tell us promptly if you change country of residence, legal name or payment method.
- Report any suspected unauthorised access to your account immediately.
Submission of forged or doctored documents constitutes a violation. Account termination results, with possible regulatory notification required under law.
Where to ask questions
If anything on this page is unclear, or you want to know the exact status of your own verification, ask us before uploading again.
Who reviews my documents?
A qualified compliance professional. Data resides on secure infrastructure with restricted access limited to authorized team members performing the verification.
Can I start before I am verified?
Registration and account exploration are available immediately, though deposits, trading and redemptions require satisfactory verification as reflected in your account.
Do I have to verify again later?
Possibly. Documents expire, addresses change and periodic refresh is a normal part of AML compliance. We will contact you if a refresh is needed.
How do I contact the compliance team?
Use the contact route on our contact page and mention "KYC" or "verification" in your message, together with the email address on your account. Please do not send document images by unsecured channels - upload them in the account area instead.
Get verified once, cleanly
Ninety per cent of delays come from three things: a blurred photo, an out-of-date address document, and a payment method in someone else's name. Fix those and most checks pass first time.
Need help with a document?
Our support team can tell you exactly which file was rejected and why.
- Consult your account's verification section for answers.
- If you need assistance, reach out to our support team using the email address associated with your account.